For over 30 years, Expocrete, a division of Oldcastle Architectural Canada (hereinafter Expocrete) has supplied sustainable products manufactured to the highest quality standards. This warranty applies to Beonstone wetcast concrete masonry products intended for residential use only. Included in this warranty are products of the Be.on Stone architectural panels line (hereinafter Beonstone products).
DEFINITION OF WARRANTY
Expocrete guarantees that at the date of delivery, Beonstone wetcast concrete products are free from manufacturing defects. All Be.on Stone products meet or exceed the current requirements of CSA (Canadian Standards Association) and ASTM (American Standards for Testing Materials).
On the express condition of compliance with the conditions set out below, Expocrete is proud to guarantee the structural integrity of Beonstone concrete products for a period of 50 years, non-transferable, from the date of product purchase. This warranty will remain in force as long as the original purchaser owns the building where the products have been installed, in compliance with Beonstone installation guide, codes, standards and good practice in force. The warranty covers any deterioration of Beonstone products in normal, non-abusive of the installation.
PERFORMANCE OF WARRANTY
To take advantage of this warranty, the purchaser must duly complete the warranty form available on the Expocrete website and submit it as stipulated in the guidelines. In case of claim, purchasers must present their certificate of warranty issued by Expocrete, as well as valid proof of purchase (invoices, delivery slips, pallet labels). Expocrete will provide free of charge a new product to replace the defective unit after inspection by Expocrete or one of its representatives or agents. Installation costs remain the responsibility of the purchaser.
The warranty on Beonstone products does not cover potential damage to the structural framing of the building caused by an installation that does not respect the guidelines written in the Be.on installation guide and also, local building codes.
The warranty does not cover the discoloration of the panels caused by the presence of chemical products in the air or direct contact of chemical products such as, for example, paints and/or acids with Beonstone products.
The warranty does not cover efflorescence, a whitish deposit that sometimes appears on the product surface. Efflorescence does not affect the structural integrity of the product and usually its appearance will be reduced naturally over time in typical outdoor applications.
The warranty does not apply to spalling or other breakage that may be caused by impact, abrasion or inappropriate or inadequate live loads. The warranty does not apply to damage caused by acts of god or resulting from willful misconduct or negligence on the part of the owner or any third party.
Beonstone products stand out for their slate finish reproducing the look of natural stone. Natural stone typically exhibits a range of colours and a varying appearance in terms of size and thickness.
All Beonstone products are made from natural materials that may vary slightly over time. Therefore, it is normal that the completed construction may show such colour variations. The colours used to illustrate products in our print and digital media are as accurate as printing processes and screen calibrations allow. It is strongly recommended to choose the final colour of the product using a real sample available from your Expocrete products dealer.
To obtain overall colour uniformity, it is suggested to select units at random from several pallets
All prices are subject to change without notice. It is your responsibility to insure that you are using the most current price list. You can contact our sales department for current pricing and availability of Products other than those shown on the price list, i.e., special colors, shapes, sizes, etc. You are responsible for payment of all taxes. Orders placed for less than full pallet quantities will be subject to a break pallet charge.
DELIVERY OF MATERIALS
To ensure prompt delivery orders for shipments should be received at least 48 hours in advance of desired shipment. Orders received less than 24 hours prior to the requested delivery time will be considered a rush order and will be subject to transport and loading availability.
Please contact our order desk for delivery pricing and delivery area. Delivery pricing and area boundaries may change without notice as costs fluctuate throughout the year due to market conditions.
We are not responsible for delays due to late ordering, failure to obtain a loading time, failure to arrive at the specified docking time or for any other reason beyond our control. Scheduled deliveries that are cancelled or changed within 24 hours of the scheduled delivery time can be subject to a cancellation fee if incurred by Expocrete from the arranged courier.
We are not responsible for property damaged when you request a delivery beyond the property line or the curb line of city streets. We will not make deliveries to areas with restrictions on heavy trucks nor or to areas which, in the driver’s judgment, will endanger himself or his equipment.
Allowable unloading time will be restricted to Expocrete Products. Additional unloading time due to customer’s requests to stock the job, move Products that were previously delivered, poor jobsite conditions, traffic congestion or delays due to others trades or general contractor, will be charged at a rate of $100.00 per hour.
We reserve the right to unload at the specified jobsite, at a mutually agreed upon time, regardless of whether or not you are present. Materials damaged after delivery will not be accepted for return by us, nor will any credits be issued therefore.
Standard credit terms are net 30 days from invoice. A service charge equal to an annual percentage rate of 18% (1 ½% per month) will be added to all past due accounts. We reserve the right to stop supplying Products to you if your account becomes past due. You grant to us a security interest in the Products until payment in full on the purchase price has been made, and agree to do all things and to execute all documents necessary to protect such security interest. You appoint us as your attorney to execute any documents or other instruments necessary to perfect and enforce our security interest in the event of non-payment by you of any part of the purchase price, we retain the right to remove the Product without notice, and payment of any additional charges for removal will be your responsibility
CREDITS & RETURNS
No returns will be accepted without prior written approval from an Expocrete Key Account Manager. The original PO/Invoice that the material was ordered on must be submitted to the local Expocrete office and to your local Expocrete Key Account Manager in order to process the return.
A 20% restocking charge on full pallets in original/undamaged condition will be charged on the invoiced FOB pricing from where the product was purchased.
- Partial pallets will not be accepted for credits or returns
- Special Order products will not be accepted for credits or returns
- Bagged Products will not be accepted for credits or returns – Polybind Complete Sand, Polybind Dust, Concrete Mix, Mortar Mix, Rapid Post, Topping Mix, Play Sand, Portland Cement, Mortar Cement, Hydrated Lime.
- Products purchased through Expocrete Spring Booking or similar special buy programs, or obsolete inventory sold as “seconds” will not be accept for credits or returns.
- Only accepted in the year product was purchased
No wavier of any violation or non-performance of this Agreement in one instance will be deemed to be a waiver of any subsequent violations or non-performance. All waivers must be in writing.
You will indemnify, defend and hold Expocrete harmless from any and all claims, liability, costs, damages, and expenses, including without limitation, legal fees on a full indemnity basis, arising out of or relating to the Products provided by Expocrete brought by any third party except to the extent Expocrete actions are found to constitute willful misconduct.
AMENDMENTS TO AGREEMENT
These terms and conditions may not be amended except in writing signed by both parties and will be governed by the laws of the Province of Alberta.
The foregoing terms and conditions of sale apply to all sales and offers made by and purchase orders accepted by Expocrete. To the extent these terms and conditions conflict with or materially change the terms and conditions contained in your purchase order or other procurement documents, these terms and conditions will govern any agreement between you and Expocrete. Any offer or acceptance is specifically limited to these terms and conditions.
The placing of your order or purchase of Products will conclusively confirm assent to these terms. Any failure by us to object to provisions contained in any communication from you will not be deemed a waiver of any of these terms.